Refund & Cancellation Policy

Last updated: July 23, 2026

This Refund & Cancellation Policy applies to paid HaulMetric subscriptions and related fees billed by Socram Solutions LLC ("Socram," "we," "us," or "our"). HaulMetric is owned and operated by Socram Solutions LLC.

1. Subscriptions

Paid plans renew automatically on the billing interval shown at checkout (typically monthly) until you cancel. Usage-based charges (if any) appear on the invoice for the period in which they accrue.

2. How to cancel

Where self-serve cancellation is available in the product, use those controls. Otherwise use our contact form from an account admin and include your company name and the subscription you want to cancel. Cancellation takes effect at the end of the current paid billing period unless a specific product flow states a different end date.

3. Refunds

Subscription fees are generally non-refundable. We do not refund the current billing period (or any already-paid period) when you cancel, downgrade, or stop using the Service mid-cycle, except where required by law or where we expressly approve a goodwill or billing-error adjustment in writing.

4. Billing errors

If you believe you were charged incorrectly, contact us promptly through our contact form with invoice details. We will review and correct verified errors.

5. Contact

Billing and cancellation questions: use our contact form. Legal entity: Socram Solutions LLC.