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Delete your HaulMetric account

Last updated: August 10, 2026

This page is for HaulMetric (owned and operated by Socram Solutions LLC). Use it to request deletion of your personal login. If you are signed in, you can also start this from Profile or Settings in the app.

What account deletion means

Deleting your account removes your HaulMetric login and personal profile data. It does not delete an organization's or company's information, jobs, or tickets — even if you created those jobs or posted those tickets. That operational data stays with the business that owns it.

How to request deletion

  1. Submit the form below with the name and email (and phone, if any) on your HaulMetric account.
  2. Or, while signed in: drivers use Profile → Delete my account; dispatch and company admins use Settings → Account.
  3. We verify your identity, then complete personal-login deletion within 30 days (except retained records listed below).

Dispatch & company (owner-operator) admins

Admins may delete their personal login the same way. If you are the billing owner (the person who pays), transfer billing ownership under Settings → Billing before we can remove your login — so payment is not left without an owner. That transfer does not delete company data either.

What we delete

  • Your HaulMetric login (phone/email OTP identity)
  • Your user profile and memberships on organizations/companies
  • Driver compliance documents tied to your login (CDL / DOT medical records we store)
  • Pending invites bound to your phone or email

What we keep

  • Organization and company records (dispatch/company profile, settings, billing history)
  • Jobs — including jobs you created or posted — stay with the organization or company
  • Load tickets and haul records — kept for operational, billing, and compliance needs even if you posted or hauled them
  • Your name/phone on tickets are anonymized (shown as “Removed driver”); ticket photos, signatures, OCR text, GPS, quantities, and job details may remain
  • Invoices, settlements, and billing usage tied to those tickets
  • Records we must keep for legal, tax, fraud-prevention, or security reasons

Temporary deactivation or suspending a login is not the same as deletion. Deletion removes your personal account from our active records as described above.

Subscriptions

Canceling a Stripe subscription (billing owner, under Billing) is separate from deleting your personal login. Closing payment does not erase jobs or tickets.

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More detail: Privacy Policy · Contact.